Our hospital uses Press Ganey and is very concerned about scores. We got 46 surveys in January when we had 7400 visits so the validity is certainly questionable. It is very disheartening to get a raw score of 79-80 and have that translate to the first percentile.
--- On Sun, 3/15/09, Jay Fisher <[log in to unmask]> wrote:
> From: Jay Fisher <[log in to unmask]>
> Subject: Patient Satisfaction Scores
> To: [log in to unmask]
> Date: Sunday, March 15, 2009, 7:50 PM
> Do you use patient satisfaction
> surveys in your PEM group?
> Has your hospital administration suggested to your group
> that this is important to them?
> Thanks - Jay
> Jay D. Fisher MD FAAP
> Director of Pediatric Emergency Services
> Emergency Physicians Medical Group
> University Medical Center, Las Vegas NV
> St. Rose Sienna Hospital, Henderson NV
> For more information, send mail to [log in to unmask]
> with the message: info PED-EM-L
> The URL for the PED-EM-L Web Page is:
For more information, send mail to [log in to unmask] with the message: info PED-EM-L
The URL for the PED-EM-L Web Page is: