Studer promotes this wording, "managing up." It can be reassuring to parents if it is honest.
Christine Darr, MD, FAAP
Sent from my iPhone
> On Apr 2, 2014, at 2:09 PM, "Brown, Julie C." <[log in to unmask]> wrote:
> A family brings their child to your emergency department. If you say, "We are going to take excellent care of Johnny/Suzie", how do you think this will make the patient/parent/family feel? Will they feel reassured and comforted, or will they feel like you are self-promoting or trying to manipulate them? Do you think this simple statement would influence their impression of the visit afterwards? Do any of you work in institutions that encourage you to use specific statements in your interactions with families? If so, what statement(s)? Does anyone know of any evidence to support this?
> You can follow me on twitter: @donteatmagnets
> Julie Brown, MD, MPH
> Associate Professor, University of Washington
> Attending Physician, Pediatric Emergency Medicine,
> Seattle Children's Hospital,
> 4800 Sand Point Way NE B-5520,
> Seattle, WA 98105-0371
> Office: (206) 987-4016
> Fax: (206) 729-3070
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