Our emr doesn’t have the capacity to do this as some do so we had to improvise a plan.
We keep a paper record of all inbound calls with name, history, sender etc. This paper ultimately ends up in the patient chart. In addition to paper, we placed a whiteboard on the wall in the doc box where the patient initials, reason for xfer, sender name and whether sender wants a call back gets recorded. The papers go in a file next to the whiteboard. When we sign out at shift change we just run the board, erase those who have arrived and discuss those still inbound.
It has worked reasonably well.
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> On Nov 21, 2017, at 1:08 PM, Deborah Callanan <[log in to unmask]> wrote:
> Does anyone have a good centralized way of tracking these calls so that information is not lost at shift change?
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