We are considering beginning a call system to bring in additional
physicians (attendings) when high volume or other conditions create
extended waiting times for patients/families. I would appreciate
hearing from groups who have implemented processes to accomplish this
and specifics regarding:
* Threshold criteria; what triggers call in.
* Reimbursement/incentive plan.
* Acceptance by physicians/impact on moral/burnout/scheduling.
Data on improved throughput times/customer satisfaction.
Thanks in advance for any help/comments; feel free to e-mail me
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