For those of you who have a centralized communications or transfer center associated with your hospital, do you staff it with physician personnel?  What is the training background of the physicians who staff it (pediatricians, EM, PEM, critical care, hospitalists, other) and what hours do they cover?  How long have you provided this service with physician coverage?  Have you seen any return on investment since you began physician coverage, either financially, or in terms of downstream benefits such as increased admissions, referrals to your facility, enhanced referring provider satisfaction, enhanced ED physician productivity (since these calls are offloaded from them and don’t disrupt their workflow)?

Feel free to respond to me personally or through the listserv:  [log in to unmask]<mailto:[log in to unmask]>


Tim Givens
Section Chief
Children’s Hospital Colorado

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