Our Communications Center is staffed 24/7 by Communications Specialists and Transport Intake Nurses.  We also have Financial Counselors most hours.  The Comm Specs take some prelim demographic info & transfer the calls to the Intake Nurses, who take all the clinical info and enter it into the EHR.  Prelim guidance/acceptance is given to referring clinicians.  When necessary, the calls are "live transferred" to the relevant Medical Command Physicians, mostly for ICU patients.  Otherwise, Intake Nurses update the MCPs by text or call, and then circle back with referring physicians as necessary.  Also, all calls are recorded.
Happy Father's Day.

Nicholas Tsarouhas, MD
Medical Director, CHOP Transport Team
Attending Physician, Emergency Medicine
Chair, CHOP Credentials Committee

-----Original Message-----
From: Pediatric Emergency Medicine Discussion List [mailto:[log in to unmask]] On Behalf Of Givens, Timothy
Sent: Thursday, June 15, 2017 8:02 PM
To: [log in to unmask]
Subject: Question for the group

For those of you who have a centralized communications or transfer center associated with your hospital, do you staff it with physician personnel?  What is the training background of the physicians who staff it (pediatricians, EM, PEM, critical care, hospitalists, other) and what hours do they cover?  How long have you provided this service with physician coverage?  Have you seen any return on investment since you began physician coverage, either financially, or in terms of downstream benefits such as increased admissions, referrals to your facility, enhanced referring provider satisfaction, enhanced ED physician productivity (since these calls are offloaded from them and don’t disrupt their workflow)?

Feel free to respond to me personally or through the listserv:  [log in to unmask]<mailto:[log in to unmask]>


Tim Givens
Section Chief
Children’s Hospital Colorado

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